Call Center, CRM Communications and Fax Marketing — ICTDialer ships every tool ready to use on day one with no hardware and no installs.
Crystal-clear WebRTC calls with predictive, progressive and preview dialing modes baked in — zero hardware required.
A built-in contact hub that logs every call, tracks lead status, automates follow-ups and keeps your whole team in sync.
Send and receive fax documents from your browser or email client — broadcast campaigns, HIPAA-compliant delivery, no hardware.
Everything you need to run inbound, outbound and blended campaigns at any scale.
Automatically pace calls to available agents — slash idle time and maximise connect rates.
Dial one contact per available agent — ideal for regulated industries that need controlled pacing.
Route incoming calls on published DID numbers to queues, agents or IVR menus in real time.
Blend inbound and outbound on the fly and trigger campaigns from third-party apps via REST API.
Build call menus, self-service flows and routing trees by dragging nodes — zero code required.
Detect answering machines before connecting agents — save agent time for live conversations only.
Time-zone guards, do-not-call list management and opt-out rules enforced automatically.
Agents make and receive calls from any browser tab — no desk phone or client software needed.
Every call, note, task and disposition in a single contact timeline — always up to date across your team.
Move leads through custom deal stages, assign owners and track conversion rates in real time.
Set time-based or event-triggered call campaigns so no lead falls through the cracks.
Trigger campaigns, sync contacts and receive call events in real time from any third-party system.
Call scripts, live customer context, dispositions and CRM data on one screen — zero tab switching.
Record every call for QA, archive for compliance and use whisper mode to coach agents live.
Automatic transcription, call summaries and sentiment scoring to identify coaching opportunities fast.
Live wallboards showing calls, connect rates, agent status and queue depth — updated every second.
Upload a PDF or compose a document in your browser and send to a number or broadcast list instantly.
Attach a document to an email, send it to your fax address — ICTDialer converts and delivers it automatically.
Incoming faxes arrive in your inbox as PDF attachments — complete with sender ID, timestamp and page count.
Upload a contact list and schedule a fax broadcast to thousands of recipients — per-page cost reporting included.
TLS encryption in transit, signed Business Associate Agreements, role-based access and comprehensive audit logs.
Set fax campaigns to start at a specific date and time — ideal for marketing blasts and appointment reminders.
Real-time per-page and per-recipient delivery status, retry logic and full campaign reporting.
Trigger fax sends from any app via REST API — integrate with EHR systems, legal software, or your own CRM.
Schedule call and fax campaigns to start and stop automatically — time-zone and DNC rules respected.
Provision isolated accounts for clients, set rate plans and bill on usage — all under your brand.
Your brand, your domain and your pricing across every tenant account — complete white-label control.
SOC-2-ready infrastructure, TLS encryption, signed BAAs for HIPAA and full access-control audit trails.
Start a free trial today — no hardware, no credit card. Call Center, CRM and Fax Marketing unlocked from day one.