Web RTC
ICTDIaler platform offers WebRTC based Web phone that allow agents to
receive calls using their browsers without any additional hardware or
software.
ICTDialer offers integrated web phone for agents. Not only can it
receive forwarded calls, but also enables agents to perform following
actions.
- Load contact details from CRM as popup / CRM
- Load campaign Dialogues / script for personalized communications
- Call Transfer
- Set agent status Available / Unavailable