WEBRTC

ICTDIaler platform offers WebRTC based Web phone that allow agents to receive calls using their browsers without any additional hardware or software.
ICTDialer offers integrated web phone for agents. Not only can it receive forwarded calls, but also enables agents to perform following actions.

  1. Load contact details from CRM as popup / CRM
  2. Load campaign Dialogues / script for personalized communications
  3. Call Transfer
  4. Set agent status Available / Unavailable