ICTDialer is the Cloud based call center solution for your business. it offers a wide range of Communications features and functionality that can help you improve your Communication service, increase sales, and boost productivity. ICTDialer features to advance and complete call center functionality however it supports both inbound and outbound calling with different auto-dialing modes like power dialing, predictive dialing, press 1 support, and dynamic dialing through REST API also ICTDialer REST API enable to integrate with any third-party application with ease.
ICTDialer is advanced and unique call center software that offers a wide range of call center software solutions to meet the needs of businesses of all sizes. Whether you’re a small business or a large enterprise.
ICTDialer Clous Call Center Software solution offers a comprehensive set of features, including auto dialers, predictive dialing, multi-campaign management, surveys, and personalized communication. With ICTDialer, businesses can significantly improve their communication services, streamline operations, increase sales, and ultimately boost their bottom line. As a leading call center solution provider for businesses of all sizes, ICTDialer delivers robust and scalable solutions designed to meet the diverse needs of modern enterprises.
Outbound Call Center with ICTDialer:
ICTDialer’s outbound call center features multiple dialing modes, including power, interactive, dynamic, and predictive dialing. In interactive mode, ICTDialer dials from a contact list stored in the system (scalable to millions of contacts) and supports multiple contact lists per user. When a call is answered by the recipient, a custom message is played, followed by waiting for a DTMF keypress (commonly 1# to transfer to an agent). If the required key is pressed, the call is transferred to an agent for further processing. Agents can access critical details like incoming caller ID and call duration, ensuring they are well-prepared for conversations.
Comprehensive campaign statistics, including caller info, call duration, and agent performance, are available at the end of each campaign. ICTDialer offers an affordable and feature-rich outbound call center solution, making it the ideal choice for businesses of all sizes. With advanced features such as power dialing, predictive dialing, Answering Machine Detection (AMD), and Do Not Call (DNC) support, ICTDialer ensures efficient and compliant communication processes.
Inbound Call Center with ICTDialer:
In inbound call center mode, ICTDialer is designed to handle incoming calls efficiently by routing them through Direct Inward Dialing (DID) numbers. Upon receiving a call, ICTDialer plays a pre-configured IVR (Interactive Voice Response) menu to the caller, offering various options. Based on the caller’s DTMF input, calls are seamlessly transferred to the appropriate agents for further support. Agents have access to crucial information like incoming caller ID and call duration, allowing them to handle calls more effectively.
At the end of each campaign, detailed statistics, including caller info, call duration, and agent data, are provided. ICTDialer also supports CRM integration for enhanced business automation and customer relationship management. Additionally, ICTDialer empowers administrators and users to conduct voice-based surveys, collecting valuable insights directly from customers.
ICTDialer’s call center software offers a wide range of functionalities, including call recording, call monitoring, and comprehensive reporting.
For more detail about Call center functionalities visit: https://www.ictbroadcast.com/call-center/