ICTDialer is a unified communications based cloud call center platform that offers auto dialer and call center software capabilities, supporting a wide range of communication channels such as voice, email, SMS, and fax. It is built on the powerful open-source Asterisk communication framework, ensuring a reliable and scalable backend.

What is Progressive AutoDialer Software?

A Progressive AutoDialer is a type of auto dialer software designed to improve the efficiency of outbound call centers by only dialing a contact when an agent is available. Unlike predictive dialers, which make several calls simultaneously and queue them up for the next available agent, progressive dialers ensure a more personalized and controlled communication process.

ICTDialer is the best progressive dialer available in the market. The Progressive Dialer works in the same way as a Predictive Dialer by avoiding your agents manually dialing customer numbers. In any vertical, progressive dialers are used for customer service, sales, telemarketing, collections, or for as many other environments as they are required to dial outbound calls from a list while not burdening their call center agents with it.

The progressive dialing system reduces wasted time between calls by automatically dialing a number from a call list as soon as a representative becomes available. Progressive dialing systems, which make calls successively, but only when an agent is available, are fewer in number.

The progressive dialing system reduces wasted time between calls by automatically dialing a number from a call list as soon as a representative becomes available. Progressive dialing systems, which make calls successively, but only when an agent is available, are fewer in number.

How to Create Progressive Dialing Campaign:

  • Open the Navigation menu and select the main menu “Campaigns”.
  • Select the sub menu “Campaign management” under main menu and click on it.
  • Click on Add new button from top right side, page open then select the Agent Campaign from it.

 

 add campaign

  • Now Enter the Required information in desired field such as Enter Campaign name, and select dialing mode as progressive dialing.
  • Select the contact group and caller id

 

campaign management

  • Select the Agent to which campaign will assign and Agent campaign wrapup time out.

 

campaign agent

Note: In Progressive campaign when campaign run and agent select the dialing mode and campaign in agent panel then contacts list load and agent dial the contact automatically one by one after ending call. Progressive dialing makes fewer calls with predictive dialing, but it ensures that customers do not pick up calls without an agent to answer them. The result is more personal and productive interactions between your agents and your customers. Although progressive dialers are less efficient than predictive dialers, they still have the effect of greatly increasing the efficiency of your agents and enabling them to reach more clients than other technologies.

For more detail visit: https://www.ictbroadcast.com/ictbroadcast-the-best-progressive-dialer-software/