In today’s competitive business landscape, it’s more important than ever to be able to reach your customers quickly and efficiently. One way to do this is to use an auto dialer. Auto dialers are software programs that automatically dial phone numbers and connect answered calls to available representatives.
There are many different auto dialers available, but some of the most popular ones are open source. Open source auto dialers are free to use and modify, which makes them a cost-effective way to boost your contact center efficiency.
What is an Open Source Auto Dialer?
An open source auto dialer is a software program that is available for free and can be modified by anyone. This means that you can customize the software to meet your specific needs.
Open source auto dialers are typically based on the Asterisk telephony platform. Asterisk is a free and open source software project that provides a telephony engine for businesses of all sizes.
Benefits of Using an Open Source Auto Dialer
There are many benefits to using an open source auto dialer. Some of the most important benefits include:
- Cost-effectiveness: Open source auto dialers are free to use, which can save you a significant amount of money.
- Flexibility: You can customize the software to meet your specific needs.
- Community support: There is a large community of open source auto dialer users who can provide support and help you troubleshoot problems.
Types of Open Source Auto Dialers
There are two main types of open source auto dialers: predictive dialers and preview dialers.
- Predictive dialers: Predictive dialers automatically dial phone numbers and connect answered calls to available representatives. These dialers are very efficient, but they can also be inaccurate.
- Preview dialers: Preview dialers show the representative a list of phone numbers before they are dialed. This allows the representative to preview the call and decide whether or not to answer it. Preview dialers are more accurate than predictive dialers, but they are also less efficient.
Which Open Source Auto Dialer is Right for You?
The best open source auto dialer for you will depend on your specific needs. If you need a highly efficient dialer, then a predictive dialer may be a good choice. If you need a more accurate dialer, then a preview dialer may be a better option.
Here are some of the most popular open source auto dialers:
- OSDial: OSDial is a free and open source auto dialer that is based on the Asterisk telephony platform. It is a full-featured auto dialer that includes predictive dialer and preview dialer capabilities.
- Newfies-Dialer: Newfies-Dialer is another free and open source auto dialer that is based on the FreeSWITCH telephony engine. It is a smaller and more lightweight auto dialer than OSDial, but it still includes the basic features that you need.
- Callhippo: Callhippo is a free and open source auto dialer that is designed for small businesses. It is easy to use and includes a variety of features, such as call recording and call tracking.
- DialerHQ: DialerHQ is a paid open source auto dialer that offers a variety of features, such as predictive dialer, preview dialer, and call recording. It is a good option for businesses that need a more powerful auto dialer.
Conclusion
Open source auto dialers are a cost-effective way to boost your contact center efficiency. There are many different open source auto dialers available, so you can choose one that meets your specific needs.
If you’re looking for an open source auto dialer, I recommend checking out OSDial, Newfies-Dialer, Callhippo, or DialerHQ. These are all popular and well-respected auto dialers that offer