IVR Studio

ICTDialer platform offers state of art IVR Studio to design custom IVR using drag and drop tools and you can design both inbound as well as outbound campaigns using IVR Studio, With the help of IVR Studio , it becomes lot easier for lay man to design IVR’s as per their requirments. IVR Designer / IVR Studio offers veriry of options / buttons for users to empower them to design very complex scenarios easily. Cutomers can create multi-level IVR and deploy these IVR in their campaigns.

User-Friendly IVR Designer in ICTBroadcast

ICTDialer has a super advance and super user-friendly IVR Designer / IVR studio that allows you to create advanced telephony systems with a simple drag-and-drop interface. The user can pick any application from the toolbar area, then drag it to the main drawing area and drop it. This will create that application at the dropped location. Its drag-and-drop interface makes it easy for users to create voice response applications in a web browser. IVR Designer’s toolbar contains the applications to create an IVR. Read IVR Designer Tutorial

Each IVR application is different, but a standard sequence is followed by most. The caller dials in, to begin with, and is greeted by a pre-recorded voice. Before providing multiple menu options, the IVR can start by asking for language preferences. “Press 1 for more information. Press 2 for the technical department. Press 3 for other menus. Press 4 for the operator.” The call is forwarded to an appropriate call center representative based on the response of the caller.

ivr designer

List of IVR Application in ICTDialer:

  • Call Answer
  • Call Hangup
  • Get Input
  • Condition
  • Play Audio
  • Call Transfer
  • Call Record
  • Option Menu
  • AMD (Answering Machine Detection)
  • DNC (Do Not Call)
  • TTS (Play text to speech)
  • Say Alpha
  • Say Digit
  • Say Number
  • Say Date
  • Say Time
  • Set Caller ID
  • Integration

For more detail about IVR designer visit: https://www.ictbroadcast.com/ivr/