ICTDialer platform offers IVR functionality to its customers, Customers can configure a public DID number to recieve incoming calls through IVR or integerate their database with IVR to automate their business process easily with the help of REST API’s .

IVR stands for voice interactive response. IVR applications are programs that are programmed to communicate via voice recognition software or telephone keypads with live callers. The IVR system offers a way to bring callers to the right department quicker, instead of having a live person to guide calls. IVR systems are a must for call centers to manage the number of calls.

How does IVR work?

Systems for interactive voice response (IVR) are not just for big businesses. The use of IVR technology will help even boutique marketing businesses. These systems operate for inbound and outbound calls, and while a big advantage of using an IVR is good routing.

IVR Designer in ICTDialer

ICTDialer is bundled with an interactive web-based IVR Designer that enables its users to design custom IVR menus as they choose. IVR Designer / IVR Studio is simple, easy to understand, and is based on a drag-and-drop feature. Once a user has created an IVR, ICTDialer can broadcast and plays these IVRs to its customers.

URL in IVR Designer

In IVR Designer URL option is given for integrating IVR with a third party software.

You have created an IVR and you want when user presses any digit ICTDialer should invoke any third party API and should take an action on another software then you require integration of IVR with an other software and this feature in IVR will assist you well.

Url feature in IVR Designer is a step towards automation and it can help your business grow. This campaign is beneficial for many businesses especially the companies that provide some services to its customers and some kind of subscription is required in the process like cellular network companies.